At Petal, we respect your privacy. We may collect the information you provide when placing an order, creating an account or contacting us, including your name, email address, phone number, delivery and billing addresses, and order details. We use it to record, prepare and deliver your orders, manage your account and respond to enquiries. We may contact you by phone or email to confirm order details, arrange delivery or answer a question about your purchase.
Contact and newsletter forms
When you write to us, we use your name, contact details and message to respond. Please avoid sending sensitive information that is not needed for your enquiry. Receiving Petal news is optional and requires separate consent. You can unsubscribe at any time using the contact options below. Unsubscribing does not prevent necessary messages about your orders.
Cookies
We use cookies needed for your shopping cart, account login and language preference. Technical information, such as your IP address, may also be recorded to help protect the website and orders from misuse. You can manage cookies in your browser settings. Blocking essential cookies may affect your cart, sign-in or ability to complete an order.
Your information
We handle your information with care and limit access to authorized people who need it for order processing, delivery or customer support. We use safeguards against unauthorized access, including an encrypted connection to the website and restricted access permissions.
You can contact us to request access to your information, correct it, request its deletion or object to its use. We review each request according to the information involved and the reasons for keeping it. We may ask you to confirm your identity before acting on your request. For questions about your information or how long it is kept, please use the contact options below.
Responsible for your information at Petal: [Legal name of the business operating Petal].